Terms of Service

This Privacy Policy governs the manner in which Eat Play Love collects, uses, maintains and discloses information collected from users (each, a "User") of the eatplaylove-shop.com  website ("Site"). This privacy policy applies to the Site and all products and services offered by Eat Play Love.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Eat Play Love collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Eat Play Love has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Returns and Refunds

At busy times of year, it can take up to 5 days for your return to reach our warehouse, and another 5 days for your refund to be processed – please only contact us if you have not received an email processing your refund within 10 days of sending us your item/s.

Returns

We want you to be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, unused, unwashed, in the original condition they were received together with the original packaging.

If for any reason your product is defective we will gladly refund or replace your full value including postage costs. Reasonable proof of defect needs to be provided in order for this to be approved.

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

Once your return has been approved, details will be sent to you, please send your return parcel to:

10 Holstead Gardens
Essenwood
Durban
4001

Alternatively please contact us on queries@eatplaylove-shop.com to arrange a Postnet drop.

You will be notified by email as soon as your return has been received and processed.


Payments Methods

Payments can be made via EFT transactions. After the checkout process you will receive an order number and confirmation email with detailed payment instruction. Orders will be marked as paid once we have received proof of payment, but will only be processed once the money has reflected in our account. This can take up to 3 working days if you are transferring the funds from a different bank.

If you wish to view the status of your order, you can do this via our website by clicking "Profile", scrolling down to the "Orders" section, and clicking on the order you wish to view the status of.

If you have an enquiry related to an order you have ALREADY placed,
email orders@eatplaylove-shop.com. Please include your ORDER NUMBER in the subject line.

Payments can be made to the following account (this information will be supplied upon order confirmation).

Bank Nedbank
Account type Current
Branch Name Nicolway
Branch Code 152205 - general (198765 - universal code)
Account Number 1119841593
Delivery Costs

Additional delivery charges will be added upon checkout confirmation. We currently offer the following delivery options:

R99.00
Due to covid-19 we are currently only able to send parcels via Aramex courier. Due to the current restrictions collections only take place every second day and will take 3-5 days after collect depending on whether you are a main centre or outlying area. Your patience in this regard is much appreciated. Please consult the Aramex website to make sure you fall in an Aramex area. All main cities and most surrounding areas are covered.
R50.00
You will be charged R50 from this site and R49 from the other to combine the delivery and cost. Please only select this option if you are ordering from both sites and would like your order combined otherwise the order will not get processed. Email: queries@eatplaylove-shop.com Please note there is a longer lead time on custom made bows and headbands. Order custom bows and headbands via www.littlebow-tique.co.za
R1.00
This option is only for Durban Central - Berea, Musgrave, Essenwood, Morningside, Glenwood, Springfield for drop. Collect is open to anyone travelling through to Durban Central.If you are unsure please send an email to queries@eatplaylove-shop.com A time and day will be arranged to suite both parties.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us via our contact page or email us at queries@eatplaylove-shop.com.


10 November 2020